Business Growth Specialist
hace 4 días
About the Role
This role will be responsible for managing a portfolio of complex customers who are 100+ location, brick and mortar merchants in the restaurant, retail, and service industry.
Responsibilities
- Develop success plans to ensure customers' goals are achieved through their use of Thanx.
- Analyze customer data to make recommendations to drive ROI on Thanx.
- Build strong, long-lasting relationships and become a trusted advisor with key stakeholders and executive sponsors across your customers' organizations.
- Become an expert on the Thanx platform to provide technical and business solutions, continuously optimizing and improving customers' adoption and performance.
Requirements
- 5-7 years of software/B2B customer success management experience.
- Strong written and verbal skills and enjoy speaking to a crowd.
- A BA/BSA blended creative and analytical approach to problem-solving.
- Familiarity with software, like Salesforce, Catalyst, Front and Notion.
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