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Product Expert Specialist
hace 1 semana
About Ashby
Ashby is a leading provider of enterprise software solutions. We are revolutionizing the way talent leaders, recruiters, and hiring managers run their hiring process.
Our suite of products helps businesses streamline their recruitment efforts, making it easier to find and hire top talent. With a strong focus on customer success, we aim to deliver exceptional support to our clients.
Role Overview
This Senior Product Support Specialist role is part of our Customer Success department, responsible for delivering best-in-class support to our customers. You will work closely with cross-functional teams to resolve customer queries, improve our product offerings, and drive business growth.
Key Responsibilities
- Provide expert-level support to customers via phone, email, and chat platforms.
- Work collaboratively with internal stakeholders to resolve complex customer issues.
- Analyze customer feedback to identify areas for product improvement.
- Develop and maintain comprehensive knowledge of our products and services.
Requirements and Qualifications
To succeed in this role, you will need:
- Proven experience in providing B2B support to customers.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Familiarity with CRM software and other tools used in customer support.
Benefits and Perks
Ashby offers a competitive salary, equity package, and benefits including:
- 10-year exercise window for stock options.
- Unlimited PTO with four weeks recommended per year.
- 12 weeks of fully paid family leave in the US.
- Generous equipment, software, and office furniture budget.
- $100/month education budget.
