Product Support Specialist II

hace 1 semana


San Fernando del Valle de Catamarca, Catamarca, Argentina Ashby A tiempo completo

About Ashby

We're a cutting-edge enterprise software company revolutionizing talent management for recruiters, hiring managers, and talent leaders. Our mission is to deliver a next-generation platform that streamlines the hiring process. We're passionate about building a best-in-class customer experience through exceptional support and innovative solutions.

Job Overview

We're seeking an experienced Product Support Specialist to join our Customer Success team. This role involves providing top-notch support to our customers, working closely with cross-functional stakeholders, and contributing to the development of our products. If you're a proactive problem-solver with a passion for delivering excellent customer experiences, we'd love to hear from you.

Key Responsibilities

  • Provide expert-level support to customers via phone, email, or chat, ensuring timely and accurate resolutions to their queries.
  • Collaborate with Sales, Product, Engineering, and Operations teams to identify and resolve complex customer issues.
  • Develop and maintain in-depth knowledge of our products, staying up-to-date with feature updates and releases.
  • Contribute to the creation of best-in-class documentation, training materials, and knowledge base articles.
  • Participate in process improvements and contribute to the growth and development of the Support team.

Requirements

  • 2+ years of experience in product support, technical account management, or a related field.
  • Proven track record of delivering exceptional customer experiences and resolving complex customer issues.
  • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
  • Familiarity with customer relationship management (CRM) systems and helpdesk software.
  • Strong problem-solving skills, with the ability to analyze complex problems and develop effective solutions.

Benefits

  • Competitive salary and equity package.
  • 10-year exercise window for stock options.
  • Unlimited PTO with four weeks recommended per year.
  • Twelve weeks of fully paid family leave in the US.
  • Generous equipment, software, and office furniture budget.
  • $100/month education budget with more expensive items covered with manager approval.
  • Top-notch health insurance for employees and dependents.


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