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Customer Success Engineer
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Career Opportunities at To Healthee
We're on a mission to transform healthcare support As a Technical Support Specialist, you'll work collaboratively with our enterprise customers, CSMs, Benefits Specialists, and engineers to deliver world-class support experiences.
Your Job Description:
- Troubleshoot complex issues and handle client inquiries via our main support channels.
Qualifications and Requirements:
To excel in this role, you'll need:
- 3+ years of experience in technical support, technical account management, or similar roles; B2B and SaaS product expertise preferred.
- Strong understanding of REST APIs and/or GraphQL API, Single Sign-on including OAuth, SAML, and SCIM.
- Ability to reproduce customer issues, perform initial triage, and file bugs with Engineering.
- Commitment to delivering exceptional customer experiences and tenacity to drive issues to resolution.
- Excellent interpersonal skills, multitasking abilities, superb written and verbal communication skills, positive attitude, empathy, and high energy.
