Customer Success Specialist

hace 4 días


Buenos Aires, Buenos Aires C.F., Argentina Iqvia A tiempo completo

Job Overview

We are seeking a highly skilled and passionate individual to join our Customer Success team as a Senior Technical Support Engineer. This role involves researching complex technologies, driving customer satisfaction, and collaborating with cross-functional teams.

Responsibilities

  • Take ownership of customer issues through to resolution, including troubleshooting, internal communication, and providing meaningful feedback.
  • Assist with troubleshooting issues related to MuleSoft products and deliver outstanding service to customers.
  • Liaise with internal teams on escalated technical issues and create knowledge base materials for operational efficiency.

Requirements

  • 5+ years of prior experience in Technical Support.
  • Excellent written and verbal communication skills.
  • Proven analysis, troubleshooting, and problem-solving skills.
  • Ability to effectively prioritize and escalate customer issues.
  • Experience in software development and concepts, including debugging with JEE and/or JSE framework.
  • Strong understanding of REST and SOAP web-based services.
  • Working knowledge of Authentication and Authorisation technologies (e.g., OAuth).
  • Experience with databases (e.g., Mongo, MySQL, Oracle).


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