Customer Success Team Lead

hace 6 días


Buenos Aires, Buenos Aires C.F., Argentina Grupo Quintoandar A tiempo completo

En Grupo QuintoAndar nos encontramos en la búsqueda de un/a Classifieds Customer Success Team Lead para liderar una de nuestras iniciativas estratégicas
El principal objetivo de customer success es garantizar que nuestros clientes logren los resultados esperados, lo cual también trae un mayor customer lifetime value para la compañía.
Buscamos a alguien con una visión estratégica de customer satisfaction y que al mismo tiempo resuelva los problemas de forma pragmática y escalable.
**Responsabilidades del rol**: Estructurar el customer journey del cliente.
Onboarding : entregar capacitaciones on time y de calidad, que garanticen el éxito del cliente en el proyecto desde el inicio.
Esto involucra crear capacitaciones, coordinaciones internas, calendario de eventos, activar productos, etc.
Ongoing relations : garantizar la correcta implementación de los productos.
Ayudar al cliente con dudas que pueda tener.
Estructurar reportes mensuales que provean oportunidades de mejora para el cliente y de upsell, manteniendo foco en la fidelización del cliente.
Crear el equipo de backoffice operacional del proyecto (rutinas, procesos, pitch de llamadas telefónicas, gestión de calidad) Realizar análisis estratégicos de las cuentas para identificar oportunidades y riesgos en términos de rentabilidad.
Liderar el equipo de account executives y de backoffice del proyecto.
Establecer procesos y vías de comunicación con otras áreas como trade marketing, online marketing, operaciones, comercial, para asegurar el éxito del proyecto.
Somos Grupo QuintoAndar, el mayor ecosistema inmobiliario de América Latina.
Guiados por el propósito compartido de ayudar a las personas a amar donde viven, contamos con un portafolio diverso de marcas y soluciones que cubren todas las etapas del viaje de vivir.
Desarrollamos tecnologías e innovación que transforman y potencian toda la experiência de vivir.
Estamos presentes en 6 países y tenemos un hub tecnológico en Portugal.
El Grupo QuintoAndar reúne marcas destacadas e innovadoras del sector inmobiliario: portales de avisos clasificados relevantes en LATAM, como Zonaprop en Argentina, Imovelweb en Brasil a la que también se suman marcas importantes como Casa Mineira, Nok Nox y Síndoconet, además de Benvi y QuintoCred.
**Requisitos**:
¿Qué esperamos de vos?
Experiência previa liderando equipos de trabajo y en roles similares.
Tengas buenas habilidades de comunicación y facilidad para interactuar con stakeholders internos y clientes.
Sepas estructurar procesos y pongas atención en los detalles.
Puedas tomar decisiones con información limitada.
Capacidad para resolver problemas complejos de forma pragmática y de analizar la rentabilidad del cliente.
Inglés avanzado.
Beneficios

El lugar de trabajo es en nuestras oficinas que se encuentran en Nuñez.
Trabajamos bajo un esquema híbrido (días de oficina + días de trabajo remoto).
**Tenemos para ofrecerte como principales beneficios**: Semana Classifieds (días libres entre las fiestas) Día de cumpleaños libre.
Home office.
Viernes flex.
Prepaga, incluye al grupo familiar.
Frutas / Yogures / Snacks / Desayuno in company.
Gympass.
Fluency Academy.
Licencia parental extendida.
Múltiples descuentos en instituciones educativas y/o universidades.
Si te interesan nuevos desafíos y queres crecer profesionalmente no dudes en postularte



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