Billing Support Team Lead
hace 6 días
About Us
We're dedicated to creating a diverse, inclusive, and equitable workplace where everyone is valued. We provide equal opportunities without discrimination based on race, gender, age, disability.
Company Overview
Gorgias is the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest e-commerce brands in the world. We offer the most integrations of any tool on Shopify (100+), and the ability to get set up fast, without the need for complex onboarding.
The Job
As the Customer Support Team Lead, you will lead a team that focuses on internal Billing operations as part of the Support team. You will coach, mentor, and manage a team of high-performing employees distributed globally with a focus on progressing their professional growth.
Your Key Responsibilities
Lead the Support Billing team using performance management and development process: weekly performance check-ups and 1:1s, monthly career paths, and quarterly performance reviews to support their growth. Monitor and coach the team's quality assurance and efficiency metrics regularly. Manage your KRs (project management, scoping, reporting, etc) to success.
Requirements
You have at least 3 years working in customer support, out of which at least 1 year in a manager role; Experience with SaaS or at a data-driven company is a plus. Have great project management and planning skills with a growth mindset. You are data-driven and have problem-solving skills to create and launch new initiatives (someone who can figure things out).
Work Environment
This role will be Hybrid, reporting to our Buenos Aires Office.
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