Ecommerce Billing Expert

hace 5 días


Buenos Aires, Buenos Aires C.F., Argentina Techstars Central LLC A tiempo completo

We are looking for an Ecommerce Billing Expert to join our team at Gorgias. The ideal candidate will have experience in billing and payments, excellent communication skills, and a strong understanding of customer service principles.

Responsibilities will include:

Providing exceptional billing support to our customers, including resolving billing-related issues and working closely with internal teams.

Troubleshooting billing problems, resolving disputes, and negotiating with customers to find mutually beneficial solutions.

Collaborating with internal teams to resolve technical issues, process refunds, and implement new features.

Maintaining accurate records of customer interactions, transactions, and communications.

Requirements
  • At least 2 years of experience in a billing support role, preferably in the e-commerce industry.
  • Familiarity with payment processors, such as Stripe and Shopify Payments.
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • A strong understanding of billing, payments, and customer service principles.


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