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Otc Billing Team Lead
hace 2 semanas
Order to Cash - Cash App Team LeadHow will you CONTRIBUTE and GROW? The Order to Cash Team Lead reports directly to the OTC Supervisor.
This position will be responsible for leading the Accounts Receivable, Billing or Credit and Collections teams in the Business Service Center.
As the BSC serves additional countries, the role will expand accordingly.
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 80 countries with approximately 66,000 employees and serves more than 3.6 million customers and patients.
The primary purpose of this position is to be the 1st line manager for a team in charge of:
Processing customer invoices and credit notes while working on clearing any exceptions in the process.Collecting money from customers by submitting statements of account and dunning unpaid amounts.Pushing for continuous improvement and driving actions to improve processes.Ensuring compliance with accounting standards, Group policy, deadlines, and internal control.Identifying key performance indicators for team management and ensuring Service Level Agreements are met.Reporting out process metrics, explaining deviations, and making recommendations to meet targets.Being the region/country 1st escalation contact.Updating Business Service Center desktop procedures periodically.Respecting all Air Liquide safety policies, procedures, and programs.Ensuring policy and internal control observance during the execution of activities and identifying remediation plans as needed.Serving as a subject matter expert, planning new joiners' training and onboarding, and being the focal point for team members.Estimating resource needs within the team to ensure efficient/effective process execution.Ensuring corporate reporting is delivered on time.Are you a MATCH? 3+ years of experience in finance area is required; accounts receivable is preferred.1+ year of experience in team activity coordination.College degree required; Finance, Accounting, or Business Management degree preferred.English language proficiency is required [B2]; Portuguese language preferred [A1/A2]; Spanish mandatory; French language preferred [Level: B1/B2].Experience in a multi-national company desirable.Experience in a shared service center desirable.Oral and written communication skills.Digital mindset for systems automation and connectivity.Continuous improvement experience for process improvements.ERP (SAP, Gideon, Dynamic 365, Oracle) experience desirable.Customer service mentality.Be open to feedback.Organization and delegation skills.Our Differences make our Performance At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders, and cultures across the world.
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