Otc Billing Team Lead

hace 4 días


Buenos Aires, Buenos Aires C.F., Argentina Vitalaire Canada Inc. A tiempo completo

time left to apply End Date: April 28, 2025 (30+ days left to apply)
job requisition id R10061209
How will you CONTRIBUTE and GROW?The Order to Cash Team Lead reports directly to the OTC Supervisor.
This position will be responsible for leading the Accounts Receivable, Billing, or Credit and Collections teams in the Business Service Center.
As the BSC serves additional countries, the role will expand accordingly.
A world leader in gases, technologies, and services for Industry and Health, Air Liquide is present in 80 countries with approximately 66,000 employees and serves more than 3.6 million customers and patients.
The primary purpose of this position is to be the 1st line manager for a team in charge of:
Processing customer invoices and credit notes while working to clear any exceptions in the process.Applying incoming payments to open accounts receivables while working on any exceptions in the process and collecting money from customers by submitting statements of account and dunning unpaid amounts.Pushing for continuous improvement and driving actions to improve processes.Ensuring compliance with accounting standards, Group policy, deadlines, and internal control.Identifying key performance indicators for team management and ensuring Service Level agreements are met.Reporting out process metrics, explaining deviations, and making recommendations to meet targets.Being the Region/Country 1st escalation contact.Updating Business Service Center desktop procedures periodically.Respecting all Air Liquide safety policies, procedures, and programs.Ensuring remediation plans are identified as needed and driving execution of those.Being a subject matter expert.Planning new joiners' training and onboarding.Training new joiners and being the focal point for team members.Being the initial point of contact for Business Service Center stakeholders.Estimating resource needs within the Team to ensure efficient/effective process execution.Ensuring Corporate reporting is delivered on time.Are you a MATCH?3+ years of experience in the finance area is required, with accounts receivables preferred.
1+ year experience in team activity coordination is also required.
A college degree is required, with a preference for Finance, Accounting, or Business Management degrees.
English language proficiency is required (B2), Portuguese language preferred (A1/A2), Spanish mandatory, and French language preferred (Level: B1/B2).
Experience in a multi-national company and a shared service center is desirable.
Strong oral and written communication skills, a digital mindset for systems automation and connectivity, and continuous improvement experience for process improvements are essential.
ERP experience (SAP, Gideon, Dynamic 365, Oracle) is desirable.
A customer service mentality, openness to feedback, and strong organization and delegation skills are also needed.
Our Differences make our Performance At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, customers, patients, community stakeholders, and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background.
We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to innovate by living our fundamentals, acting for our success, and creating an engaging environment in a changing world.

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