Customer Service Team Lead

hace 6 días


Buenos Aires, Buenos Aires C.F., Argentina Hogarth Worldwide A tiempo completo

About the Job
As the Customer Support Team Lead, you will lead a team that focuses on internal Billing operations as part of the Support team. You will coach, mentor, and manage a team of high-performing employees distributed globally with a focus on progressing their professional growth.

Key Responsibilities
Lead the Support Billing team using performance management and development process: weekly performance check-ups and 1:1s, monthly career paths, and quarterly performance reviews to support their growth. Monitor and coach the team's quality assurance and efficiency metrics regularly. Manage your KRs (project management, scoping, reporting, etc) to success.

Requirements
You have at least 3 years working in customer support, out of which at least 1 year in a manager role; Experience with SaaS or at a data-driven company is a plus. Have great project management and planning skills with a growth mindset. You are data-driven and have problem-solving skills to create and launch new initiatives (someone who can figure things out).

Benefits and Perks
We offer a range of benefits to support your personal and professional growth, including 5-week vacation, paid sick leave, 6 weeks full-remote/year, paid parental leave, $300/month for lunch expenses, and more.



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