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Customer Service Manager
hace 1 semana
We are Kaizen Gaming, a global GameTech leader in 17 markets.
Our diverse team of over 2.700 professionals from 40+ nationalities strives to provide unparalleled customer experiences.
The Backoffice Manager will be responsible for overseeing daily backoffice operations, ensuring efficiency, accuracy, and compliance.
This role involves monitoring workflows, providing resources, and setting clear expectations for the team.
Main Responsibilities:- Coach, mentor, and manage the Backoffice team to achieve high performance.
- Recruit and select top talent to meet business objectives.
- Prepare and analyze operational reports to track performance metrics and identify trends.
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Minimum 5-7 years of experience in Customer Service and Backoffice operations, with at least 3 years in a managerial role.
- Proven track record of managing teams and improving operational efficiency.
