Service Excellence Team Manager

hace 5 días


Buenos Aires, Buenos Aires C.F., Argentina Baker Mckenzie A tiempo completo

Job Description

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We are seeking a highly skilled Team Manager to lead our service excellence team and drive business growth through exceptional customer service. As a key member of our team, you will be responsible for developing and implementing strategies to improve customer satisfaction and loyalty.

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Key Responsibilities

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  • Develop Customer Service Strategies: Create and implement customer service plans that meet or exceed customer expectations.
  • Lead the Service Excellence Team: Supervise and mentor team members to ensure they have the skills and knowledge needed to provide exceptional customer service.
  • Analyze Customer Feedback: Gather and analyze customer feedback to identify areas for improvement and develop targeted solutions.
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Requirements

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To succeed in this role, you will need:

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  • Proven Experience: A minimum of 5 years' experience in customer service or a related field, with a strong track record of delivering results-driven projects.
  • Leadership Skills: Excellent leadership and communication skills, with the ability to motivate and inspire teams.
  • Customer Focus: Strong customer focus, with the ability to understand and respond to customer needs.
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About Us

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Our company is a global leader in the industry, with a reputation for delivering exceptional service and quality products. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.



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