Analista Customer Service

hace 3 semanas


Buenos Aires, Buenos Aires C.F., Argentina Johnson & Johnson A tiempo completo

Job Description - Analista Customer Service - Buenos Aires (2406228301W)

Analista Customer Service - Buenos Aires - 2406228301W

En Johnson & Johnson creemos que la salud lo es todo. Nuestra fortaleza en innovación en atención médica nos permite construir un mundo donde se previenen, tratan y curan enfermedades complejas, donde los tratamientos son más inteligentes y menos invasivos y las soluciones son personales. A través de nuestra experiencia en Medicina Innovadora y MedTech, estamos en una posición única para innovar en todo el espectro de soluciones de atención médica y ofrecer los avances del mañana para impactar profundamente la salud de la humanidad. Obtenga más información en https://www.jnj.com/

La Diversidad, Equidad e Inclusión son esenciales para continuar construyendo nuestra historia de pioneros e innovación, que ha estado impactando la salud de más de mil millones de pacientes y consumidores todos los días durante más de 130 años. Independientemente de su raza, creencia, orientación sexual, religión o cualquier otro rasgo, TÚ eres bienvenid(o/a) en todos los puestos vacantes en la compañía de cuidado de la salud más grande del mundo.

Cuando te unes a Johnson & Johnson, tu movimiento podría significar nuestro próximo avance.

Johnson & Johnson, está reclutando para el puesto de Customer Service Analista en Buenos Aires.

Propósito de la posición

En Johnson & Johnson, buscamos incorporar a un Analista de Customer Service Operaciones, una posición esencial para garantizar la excelencia operativa y mantener los estándares más altos de calidad y servicio al cliente establecidos en nuestro Credo.

El Analista será responsable de gestionar de manera integral el inventario, desde el inicio hasta la finalización del proceso, asegurando un control estricto que garantice la calidad y la precisión en cada etapa. Su rol en el sector MEDTECH Deliver será clave para cumplir con los objetivos organizacionales y fortalecer nuestras relaciones con los clientes, así como con los equipos internos.

Responsabilidades principales:

  1. Asegurar la precisión y puntualidad en el proceso de facturación.
  2. Supervisar y optimizar el control del inventario para garantizar su disponibilidad y estado óptimo.
  3. Desarrollar y mantener relaciones sólidas con los clientes y colaborar de manera efectiva con los equipos internos.
  4. Cumplir con los estándares establecidos por la empresa y contribuir activamente a la mejora continua de los procesos.
  5. Conocimiento en control de stock, gestión de inventarios.
  6. Conocimiento en facturación de insumos médicos.
  7. Manejo de tableros de gestión y KPI.
  8. Habilidad para trabajar en equipo, ser proactivo, capaz de tomar la iniciativa y llevar las tareas a término.
  9. Capacidad para gestionar múltiples prioridades y entregar excelentes resultados.
  10. Excelentes habilidades de comunicación escrita y verbal.
  11. Conocimiento en Excel / Power BI u otras herramientas que permitan la automatización en el análisis de datos.
  12. Se requiere 2 años de experiencia laboral en un rol similar, preferentemente en el área de operaciones dentro de dispositivos médicos, farmacéutica.
Primary LocationLatin America-Argentina-Buenos Aires-Capital Federal
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