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Customer Success Director
hace 1 semana
MicroStrategy Incorporated is a leader in enterprise analytics and mobility software, empowering organizations to make better decisions and revolutionize how they operate. As a Customer Success Manager, you will play a vital role in managing our Enterprise and mid-market accounts, ensuring that our customers achieve their business objectives.
ResponsibilitiesOur ideal candidate will have experience in customer-facing roles, preferably in customer success or customer renewal positions. They will guide new customers through the onboarding process, ensure smooth and successful implementation, and serve as the primary point of contact for assigned customer accounts.
- Cross-Functional Collaboration: Collaborate with internal teams to ensure the successful adoption, implementation, and ongoing usage of our SaaS products.
- Customer Feedback and Insights: Gather customer feedback and insights to inform product development and improvement efforts.
- Results-Oriented: Drive customer satisfaction and retention by maintaining accurate forecasting, identifying opportunities for upselling or cross-selling, and providing recommendations for optimization.
- Excellent Communication Skills: Develop strong relationships with customers and internal stakeholders through effective communication and people skills.
We offer a competitive compensation package and excellent benefits to support your professional growth and well-being. Apply now to join our team and contribute to the success of our customers
