Customer Success Analyst

hace 1 semana


Buenos Aires, Buenos Aires C.F., Argentina Lazo A tiempo completo

Responsibilities:   Customer Onboarding: ? Onboard new clients and guide them through the onboarding process.
? Ensure customers have a clear understanding of our platform and services.
? Assist clients in setting up their accounts and profiles.
  Relationship Management: ? Build and maintain strong and lasting relationships with clients.
? Be the primary point of contact for customer inquiries and concerns.
? Be responsible for generating community with our clients.
  Problem resolution: ? Promptly and effectively address customer inquiries, concerns and incidents.
? Collaborate with internal teams to solve complex customer problems.
  Commercial Portfolio Management: ? Monitor customers' progress and use of our services.
? Identify opportunities to promote or sell additional services (upselling/cross-selling).
? Help clients achieve their financial and legal goals through our platform.
  Feedback + improvement: ? Collect customer feedback and ideas to improve our services.
? Collaborate with product and development teams to improve the platform.
? Contribute to the development of best practices in customer success.



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