Customer Success Operations Manager
hace 7 días
About the Role: We are seeking a highly skilled Customer Success Business Analyst to join our team. As a key member of our customer success organization, you will play a vital role in scaling our success efforts by managing our customer success platform, optimizing data, and driving key analytics.
Main Responsibilities:
- Manage internal data ingestion, data mapping, and transformation to ensure secure and reliable data connections between various systems.
- Design, develop, and deliver insightful reports and dashboards in various platforms to support business decision-making.
- Customize reporting to cater to different audiences, use cases, and business needs, ensuring effective communication of complex technical information.
- Analyze customer adoption trends and CSM performance data to inform customer success programming, headcount planning, and resource allocation.
Necessary Skills and Experience:
- Advanced level of English for effective communication.
- More than 4 years of experience in customer success operations, with a strong understanding of data integration and management principles.
- Proficiency with data visualization and reporting tools, as well as experience with workflow automation and campaign management.
- Excellent written and communication skills, with the ability to explain complex technical information clearly and concisely.
- Experience creating enablement materials and presenting information to groups, with a focus on training and process improvement.
About Us:
- We are one of the largest and fastest-growing IT services providers worldwide.
- We offer ongoing support and funding with training and development plans.
- Our work environment is diverse, collaborative, and inclusive, creating conditions for everyone to thrive.
- A competitive salary and great benefits package, including OSDE for employees and their primary family group.
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