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Customer Success Process Improvement Specialist
hace 1 semana
About the Job: We're looking for a talented Customer Success Business Analyst to manage our customer success platform, optimize data, and drive key analytics to ensure our customers are successful and our business goals are met.
Main Responsibilities:
- Establish and maintain secure and reliable data connections between various systems, ensuring seamless data flow and minimizing errors.
- Develop and deliver insightful reports and dashboards in various platforms, providing actionable insights to support business decision-making.
- Collaborate with the Renewal team to develop, review, and implement strategies to improve renewal rates, driving revenue growth and customer satisfaction.
- Create and publish a quarterly report for CSMs, highlighting key updates and best practices to ensure effective knowledge sharing.
Necessary Skills and Experience:
- Strong analytical and problem-solving skills, with the ability to interpret data and make recommendations.
- More than 4 years of experience in customer success operations, with a proven track record of delivering results and improving processes.
- Proficiency with data visualization and reporting tools, as well as experience with workflow automation and campaign management.
- Excellent written and communication skills, with the ability to explain complex technical information clearly and concisely.
- Experience working with a Customer Success Platform and knowledge in data connectors and materialization techniques is a plus.
About Us:
- We promote an inclusive culture where we value different perspectives, creating a diverse and collaborative work environment.
- We value people with initiative and responsibility, who have good diction and excellent treatment with clients.
- A career in one of the largest and fastest-growing IT services providers worldwide.
