Senior Account Manager LMS
hace 3 semanas
Job Title: Account Manager LMS
Job Summary:
We are seeking an experienced Account Manager LMS to join our team at Time Out Group Plc. As an Account Manager LMS, you will be responsible for managing a portfolio of local business customers, focusing on helping them set up social, OOH, and digital campaigns, looking after up-sell opportunities and renewal across the lifetime of the campaign.
Key Responsibilities:
- Build and maintain ongoing relationships with venues to constantly reaffirm their engagement with our products.
- Provide day-to-day support by handling & resolving queries, ad-hoc requests and complaints via various contact channels including phone, email and in-person meetings.
- Activate campaign activity, ensure initial engagement with venues to enable their accounts and deliver training for specific product features including the content management system and performance dashboard.
- Work with venues to optimise their listings and demonstrate outstanding market knowledge to provide insight into client campaigns and ROI conversations.
- Act as a first point of contact for resolving any issues which may affect the performance and retention of customer accounts.
- Ensure delivery of additional products within deadlines and in accordance with client requirements.
- Maintain an accurate contact activity log for all past, current and future support tasks within internal CRM system.
- Contact clients weekly from 20 to 35 per week, with an emphasis on both trust building and in-depth analysis of upcoming marketing activities.
- Upsell additional products & services to clients and add additional venues subscriptions where possible to bolster own portfolio.
- Manage a new business portfolio of restaurant/bar/things to do groups and generate additional revenue through these relationships.
- Meet revenue & retention targets and individual MBOs every month.
- Provide regular business information on retention figures and important client developments, including weekly sales forecasts and pipeline management.
About Time Out Group Plc:
Time Out Group Plc is a dynamic, pioneering brand that helps our large audience go out in the world's greatest cities and connect global brands as well as local talents with this valuable audience. We are headquartered in London (United Kingdom) and listed on London's AIM stock exchange, trading under the ticker symbol 'TMO'. We want to work with the best and brightest talent because we work for the world's greatest cities, the people enjoying them and the businesses in them.
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