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Customer Experience Advocate

hace 1 semana

Buenos Aires, Buenos Aires C.F., Argentina Supportyourapp A tiempo completo

Take your career to the next level with SupportYourApp, a global leader in Support-as-a-Service. As a Technical Support Consultant, you'll have the opportunity to work with a diverse team of experts, delivering exceptional technical support to customers worldwide.

About the Role

Your key responsibilities will include providing technical support via various channels, resolving complex technical issues, and maintaining an up-to-date knowledge of our clients' products and services.

About You
  • Outstanding English communication skills (at least C1 for both spoken and written)
  • Proven experience in tech support, desktop support, or a similar role
  • Expertise in working with logs, including proficiency in interpreting, analyzing, and leveraging log data for troubleshooting, system optimization, and security analysis
  • Familiarity with CRMs and ticketing/support systems (Zendesk, Salesforce, Intercom, Freshdesk)
  • Hands-on experience with Windows and Linux operating systems
  • Deep understanding of how hardware and software platforms interact with one another
  • Exceptional problem-solving skills and attention to detail
What We Offer
  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation