Customer Experience Advocate
hace 6 días
At InEvent, we're looking for a Customer Experience Advocate to join our team.
We're an innovative B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises. Our goal is to create high-level management for the C-level suite and robust operational tools for analysts and managers.
We value open communication and encourage our team members to be themselves. We prioritize curiosity and passion to learn and grow with us over experience.
This role requires someone who is passionate about customer experience and nurturing relations. Your daily goal will be to WOW InEvent's users with your guidance and support, always staying connected with your team.
Responsibilities:- Support InEvent clients via chat support, emails, and virtual calls with high energy and active listening.
- Meet CS KPIs of response time, average handling time, and Customer Satisfaction (CSAT) on all queries.
- Identify issues with customers, investigate queries, and report issues and/or potential improvements to InEvent's development team.
- Learn continuously about tech and platform updates.
- Work with team members to test and improve performance using the platform.
- Become a subject matter expert (SME) on the InEvent product.
Requirements:
- Fluent English to communicate in writing and voice with customers around the world.
- Fluency in Spanish is a must.
- Experience with Customer Success or similar roles.
- Experience in a SaaS or tech company.
- Outstanding communication skills and empathy.
- Flexibility and adaptability to service multicultural customers.
- Happy to work between 12pm - 8pm EST Tuesday - Saturday.
- Very resilient and eager to learn continuously in a startup environment
- Health Insurance
- Paid Time Off (PTO)
- Monthly Lunch days and activities
- Birthday Gift and Work Anniversary Gifts
This is a Permanent, Full-time position (40h per week), with an Independent Contractor status.
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