Customer Experience Ambassador

hace 2 días


Buenos Aires, Buenos Aires C.F., Argentina InEvent, Inc. A tiempo completo

About InEvent

We are an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises.

Our team is a global group of individuals from over 13 different countries, speaking more than 27 languages. We value open communication and encourage our employees to be themselves.

Job Description:

We seek a highly motivated individual to join our team as a Customer Success Specialist (Spanish Speaking). The primary goal of this role is to WOW InEvent's users with guidance and support, while staying connected with the team.

Responsibilities:

  • Support clients via chat support, emails, and virtual calls with high energy and active listening.
  • Meet CS KPIs of response time, average handling time, and Customer Satisfaction (CSAT) on all queries.
  • Identify issues with customers, investigate queries, and report issues and/or potential improvements to InEvent's development team.
  • Stay up-to-date on tech and platform updates.
  • Work with team members to test and improve performance using the platform.
  • Become a subject matter expert (SME) on the InEvent product.

Requirements:

  • Fluent English to communicate in writing and voice with customers worldwide.
  • Fluency in Spanish is a must.
  • Experience with Customer Success or similar roles.
  • Experience in a SaaS or tech company.
  • Outstanding communication skills and empathy.
  • Flexibility and adaptability to serve multicultural customers.
  • Available to work between 12pm - 8pm EST Tuesday - Saturday.
  • Able to continuously learn and grow in a startup environment.


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