Customer Experience Advocate

hace 4 días


Buenos Aires, Buenos Aires C.F., Argentina Sagan Recruitment A tiempo completo

**Job Summary**

We are seeking a skilled Resident Experience Agent to join our team at Sagan Recruitment. This role plays a critical part in ensuring a seamless and positive experience for our customers.

The ideal candidate will have excellent communication skills, both written and verbal, and be fluent in English and Spanish. They will also possess 3-5 years of experience in customer service, with a proven track record of handling high-volume calls, emails, and chats.

Main Responsibilities:

  • Provide friendly and professional customer support via phone, email, and instant chat
  • Assist homeowners, realtors, and builders with inquiries and service requests
  • Actively manage live chat conversations and escalate to the appropriate team as needed
  • Maintain detailed and accurate customer records in the system
  • Ensure a positive customer experience by using creative problem-solving and technology-driven solutions
  • Stay up-to-date with internal training to continuously improve professional skills

About Us

Sagan represents a leading company in the real estate and home services industry that values customer satisfaction, efficiency, and technology-driven solutions. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions with leading American companies.

Required Skills and Qualifications

  • Fluent in English and Spanish
  • 3-5 years of experience in customer service
  • Ability to assess customer needs and make informed decisions
  • Proficiency in Microsoft Outlook and CRM or marketing-related software
  • Experience using Freshworks, Freshdesk, Freshchat, and Freshcaller


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