Homeowner Account Manager and Services Coordinator
hace 4 semanas
Job Summary
This role is focused on homeowner account management, with a gradual increase in scope to encompass service coordination in managed services as the portfolio grows. As a Homeowner Account Manager and Service Coordinator, you will be involved in the following key areas:
Key Responsibilities
- Analysing and utilising data to set competitive prices, adjusting them as necessary to maximise bookings
- Cultivating and enhancing quality relationships with property owners
- Recommending property upgrades, additions and identifying new target audiences
- Reviewing contracts to align with company standards and increase revenue
- Liaising with homeowners regarding property inspections, property improvement opportunities and ensuring their property meets all legal and company health and safety requirements
- Networking with third-party suppliers, building relationships to ensure the successful delivery of services
- Ensuring services meet and exceed homeowner and guest expectations
- Providing on-call support, out of hours for homeowners and guests
Requirements
- Previous account management experience
- Strong data analysis skills
- A results-driven mindset
- Excellent communication and influencing abilities
- A customer-focused mentality
- Proactive problem solving skills
- Ability to consistently follow processes and procedures
- Experience of dealing successfully with challenges and achieving a positive resolution
- Experience of working effectively both independently and as part of a team
- A valid driver's licence (essential as some time will be spent visiting properties)
What We Offer
- Competitive salaries and a range of benefits, including an eco-friendly company car, 25 days' paid holidays plus bank holidays, a special day off for your or a loved one's birthday, £500 paid towards a holiday of your choice, a paid day to volunteer with a charity close to your heart, a friends and family discount scheme, life assurance for your peace of mind, social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more
About Us
We are The Travel Chapter, a rapidly growing company with a good culture and opportunities for employee development. We believe in taking care of our team and are passionate about what we do. We take a common-sense approach to getting things done and are committed to making a positive impact in the industry. We are passionate about showcasing great places to stay in the UK and are dedicated to providing exceptional customer service. We are an inclusive company and welcome applications from diverse candidates. Please let us know if you need any adjustments made to the application or selection process so you can do your best - we'll be happy to help.
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