Technical Support Engineer
hace 1 semana
We are seeking a skilled Technical Support Engineer to provide exceptional customer experience by delivering fast and effective support to our clients. As a Technical Support Engineer, you will be required to respond to queries in person and over the phone, assess and diagnose computer hardware and software problems, and implement effective solutions.
To ensure success as a Technical Support Engineer, you should have advanced knowledge of computer software and hardware systems, excellent diagnostic skills, and high-level communication skills. Ultimately, a skilled Technical Support Engineer provides fast and effective support over the phone and in person.
Key Responsibilities:- Responding to client support queries
- Providing support in person, over the phone, or via remote access
- Diagnosing issues with computer software, peripherals, and hardware
- Running software diagnostic tools and physically inspecting hardware systems
- Talking to clients through basic problem-solving processes
- Providing basic computer training
- Installing and upgrading hardware and software systems
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 3+ years working as a Technical Support Engineer
- Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors
- Knowledge of computer software systems, including databases, office applications, and operating systems
- Excellent analytical and diagnostic skills
- High-level communication skills
- Ability to troubleshoot complex hardware and software issues
The estimated salary for this role is $65,000-$85,000 per year, depending on location and experience. 2Bros Services offers a competitive benefits package, including health insurance, retirement savings plan, and paid time off.
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