Senior Technical Support Manager

hace 4 semanas

Buenos Aires, Buenos Aires C.F., Argentina Hansen Technologies A tiempo completo
About The Role

The Senior Technical Support Manager will lead a team of Support Analysts providing services to global Utility CIS customers. This role requires good people-management skills, overseeing a team of analysts, and managing relevant SLAs. The Team Lead must be comfortable supporting teams remotely.

About You

You are a graduate with a degree in Engineering, Information Technology, or Computer Science, or have equivalent experience in a professional environment and an interest in the Utility industry.

  • 5+ years experience in leading teams in a global, 24X7 environment
  • Must have a technical background in software support and be willing to roll up your sleeves and be hands-on as required.
  • Experience in a software development environment or in roles such as technical support, business analysis, project management, client on-site consulting, or other customer-facing roles.
  • Flexible schedule to work with the global customer base and regional teams. 24x7 availability for Priority 1 situations.
  • Demonstrated expertise in quality customer relationships and service delivery management.
  • Proficiency in computer software such as PowerPoint, Excel, and CRM systems.
  • Ability to work from the Buenos Aires office.
  • Strong English Communication at a professional level required.
Key Responsibilities

You will be leading the application support team to ensure the staff is meeting and exceeding expectations with regard to service delivery, process adherence, staff performance, defined metrics/benchmarks, and customer satisfaction.

  • Monitor and report on SLA adherence and intervene proactively in incidents at risk of violating the SLA.
  • Champion the ongoing practical adoption of best practices across the support team.
  • Align initiatives from Support Management to improve service offerings and ensure support meets the expectations of our customers.
  • Support the requirements for the generation and adoption of all KPI to the support team.
  • Responsible for day-to-day leadership of local application support staff.
  • Lead the support team's technical and personnel competencies and create an environment that motivates and develops skills and retains highly rated individuals.
  • Act as an escalation point to clients and provide technical leadership and guidance to the team resolving client incidents. Includes proactive communication to the client and internal leaders.
Benefits and Perks

Enjoy a rewarding career with competitive compensation, inflation adjustments, leave entitlements, health coverage, and financial security. Work-life balance, growth, and recognition for your exceptional performance are also available.

  • Senior Technical Team Manager

    hace 2 días

    Buenos Aires, Buenos Aires C.F., Argentina TASQ Staffing Solutions A tiempo completo

    Job Title: Senior Technical Team ManagerWe are seeking an experienced Senior Technical Team Manager to lead our technical teams at TASQ Staffing Solutions. As a key member of our operations team, you will be responsible for managing and mentoring our technical executives in service desk operations.

  • Senior Support Operations Manager

    hace 6 días

    Buenos Aires, Buenos Aires C.F., Argentina JD A tiempo completo

    We are seeking an exceptional Senior Support Operations Manager to join our team at JD Sports.The ideal candidate will be responsible for ensuring the smooth operation of our Service Desk, providing exceptional customer service and technical support to our customers.You will work closely with the Service Desk Team Leader to develop and implement processes...

  • Senior Technical Support Specialist

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina JD A tiempo completo

    {"h1":"Senior 1st Line Analyst Role Summary"}We're seeking a skilled Senior 1st Line Analyst to join our Service Desk team, playing a key role in delivering exceptional customer service and technical support.About the Role Provide technical support and guidance to internal stakeholders, troubleshooting complex issues and escalating as needed. Work...

  • Senior Technical Support Specialist

    hace 6 días

    Buenos Aires, Buenos Aires C.F., Argentina ESET DACH A tiempo completo

    Job DescriptionESET DACH is seeking a highly skilled Senior Technical Support Specialist to join our team in Buenos Aires.Salary: $60,000 - $80,000 per annum, depending on experience.Job ResponsibilitiesProvide Second-Level Technical Support to end users, Partners and/or Distributors, dealing with complex technical cases.Deliver support services offered by...

  • Technical Support Specialist

    hace 3 semanas

    Buenos Aires, Buenos Aires C.F., Argentina ESET DACH A tiempo completo

    Job DescriptionJob Title: Technical Support AnalystJob Summary:The Technical Support Analyst provides Second-Level Technical Support to end users, Partners and/or Distributors, dealing with complex technical cases. The Technical Support Analyst is responsible for delivering the support services offered by ESET in the Region, and also acts as technical...

  • Technical Account Manager, Enterprise Solutions

    hace 3 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Amazon Web Services Argentina S.R.L. A tiempo completo

    About the JobWe are seeking a skilled Technical Account Manager to join our team at Amazon Web Services Argentina S.R.L. As a Technical Account Manager, you will be responsible for providing technical guidance and support to our enterprise customers, helping them to achieve the greatest value from our services.Key ResponsibilitiesProvide support to resolve...

  • Senior Technical Support Specialist in Greece

    hace 2 días

    Buenos Aires, Buenos Aires C.F., Argentina Recruit4Work SL A tiempo completo

    We are seeking a highly skilled Senior Technical Support Specialist to join our team in Greece. This is an excellent opportunity for individuals who want to experience the Mediterranean lifestyle while working for a dynamic company like Recruit4Work SL.The ideal candidate will have a strong background in technical support, with expertise in Telematic...

  • Technical Account Manager

    hace 7 días

    Buenos Aires, Buenos Aires C.F., Argentina David Kennedy Recruitment A tiempo completo

    About the RoleWe are seeking a skilled Technical Account Manager to join our client's team in Dublin. As a Technical Account Manager, you will be responsible for leading technical onboarding for new clients within the designated region.ResponsibilitiesStay knowledgeable about technical integrations with software partners, ensuring comprehensive support to...

  • Senior Technical Quality Manager

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina SAP A tiempo completo

    About the Role:SAP is seeking a Senior Technical Quality Manager to join our team. As a trusted advisor, you will be responsible for defining and orchestrating the portfolio of services to SAP Premium Engagement Customers.Key Responsibilities:Drive digital transformation discussions with client executives.Lead de-escalation situations at client.Develop and...

  • Senior Technical Service Manager

    hace 3 semanas

    Buenos Aires, Buenos Aires C.F., Argentina SAP A tiempo completo

    ABOUT THE ROLE As a key member of SAP, we are seeking an accomplished SAP Basis Consultant to deliver high-quality results consistently. This role is crucial in contributing to SAP's Global strategy of helping customers adopt SAP S/4HANA and achieve the Intelligent Enterprise. The Technical Service Manager will analyze customer business requirements,...

  • Senior Technical Account Manager for Cloud Security Solutions

    hace 7 días

    Buenos Aires, Buenos Aires C.F., Argentina Infotree Global Solutions A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Technical Account Manager to join our team at Infotree Global Solutions. This role offers an exciting opportunity to work with cutting-edge cloud security solutions and drive customer success.The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for...

  • Senior Smart Lighting Technical Support Specialist

    hace 3 días

    Buenos Aires, Buenos Aires C.F., Argentina Cross Border Talents A tiempo completo

    Job Description:We are seeking a skilled Senior Smart Lighting Technical Support Specialist to join our team in Portugal. As a key member of our support team, you will be responsible for providing technical assistance to customers via phone, email, and chat.Responsibilities:Handle customer inquiries and issues related to smart lighting devicesProvide clear...

  • Technical Support Specialist

    hace 3 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Media A tiempo completo

    Job Title: Junior Office IT SupportAbout the Role:We are seeking an experienced IT professional to join our Global IT team as a Junior Office IT Support Specialist. In this role, you will be responsible for providing technical support to our staff, troubleshooting hardware and software issues, and maintaining our in-office IT infrastructure.Key...

  • Technical Support Professional

    hace 3 días

    Buenos Aires, Buenos Aires C.F., Argentina SupportYourApp A tiempo completo

    Unlock Your Potential with SupportYourAppAs a Technical Support Professional, you will be part of our dynamic team at SupportYourApp, a leading provider of premium outsourced customer support and CX services for tech companies worldwide.We are seeking an experienced Technical Support Engineer to join our multicultural and multilingual environment. In this...

  • Technical Lead for US Support Operations

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Play'n GO A tiempo completo

    US Support Manager Job DescriptionWe are seeking a seasoned Technical Lead to manage our 24x7 Follow-the-Sun support team, ensuring seamless shift coverage and minimizing escalations. This role is ideal for someone with experience in leading technical support teams and managing Service Level Agreements.The successful candidate will lead the day-to-day...

  • Technical Support Specialist for Enterprise Environment

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Techunting A tiempo completo

    We are looking for skilled technical professionals to join our team at Techunting as a Senior Deskside Support Technician. This role involves delivering top-notch technical support services to end-users and clients with the highest standards of professionalism and customer service.Key ResponsibilitiesProvide technical assistance in a courteous and responsive...

  • Technical Support Specialist

    hace 4 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Cloudlinux A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Cloudlinux. As a Technical Support Specialist, you will be responsible for providing world-class technical support to our customers worldwide.Key ResponsibilitiesProvide technical support to customers via phone, email, and chat.Analyze and solve complex technical...

  • Technical Operations Manager

    hace 1 semana

    Buenos Aires, Buenos Aires C.F., Argentina Software International A tiempo completo

    Software International is a leading provider of technical talent to Fortune 100/500/1000 companies in Canada. We are currently seeking an experienced Senior System Administrator to join our team as a Systems Team Lead for our IT consulting client.Job Type: Contract, Full-timeLocation: Remote (Canada/USA/South America)Salary: $60,000 - $62,000 USD per yearJob...

  • Technical Support Specialist

    hace 2 días

    Buenos Aires, Buenos Aires C.F., Argentina Zephyrus Engineering Limited A tiempo completo

    We are seeking a highly skilled Technical Support Specialist to join our team at Zephyrus Engineering Limited. In this role, you will serve as the primary point of contact for clients seeking technical assistance with our services.This is a fully remote position that requires strong communication skills and the ability to work independently while maintaining...

  • Technical Support Professional

    hace 1 semana

    Buenos Aires, Buenos Aires C.F., Argentina SupportYourApp A tiempo completo

    OverviewSupportYourApp is a leading provider of premium outsourced customer support and CX services. With 8 hubs around the world, we work with clients from over 30 countries and speak over 60 languages.About the RoleWe are seeking a skilled Technical Support Professional to join our team. In this role, you will provide exceptional technical support to our...