Senior Technical Support Specialist

hace 1 semana


Buenos Aires, Buenos Aires C.F., Argentina JD A tiempo completo
{"h1":"Senior 1st Line Analyst Role Summary"}

We're seeking a skilled Senior 1st Line Analyst to join our Service Desk team, playing a key role in delivering exceptional customer service and technical support.



About the Role


  • Provide technical support and guidance to internal stakeholders, troubleshooting complex issues and escalating as needed.
  • Work collaboratively with the Service Desk Team Leader to ensure seamless communication and coordination of support activities.
  • Proactively identify and address potential issues, contributing to the improvement of our service offering.
  • Support junior team members, providing training and mentoring to enhance their skills and knowledge.
  • Manage major incidents, requests, and problems, ensuring timely and effective resolution.


Key Skills and Qualifications


  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
  • Strong technical ability, with a practical problem-solving approach and attention to detail.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects.
  • Strong analytical skills, with the ability to identify trends and areas for improvement.


About JD Group

JD Group is a leading omnichannel retailer, with a strong focus on delivering exceptional customer experiences and operational excellence.



We're committed to creating a positive and inclusive work environment, where everyone can thrive and reach their full potential.



What We Offer


  • Competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A collaborative and supportive team environment.
  • Access to training and development programs.


If you're a motivated and enthusiastic individual with a passion for delivering exceptional customer service and technical support, we'd love to hear from you



Please apply now, and we'll be in touch to discuss further.




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