L2 Technical Support Specialist
hace 4 semanas
Unlock Your Potential as a Technical Support Specialist
Are you a skilled Java developer with a passion for problem-solving and customer support? We're looking for a talented individual to join our team as a Technical Support Specialist, specializing in derivatives and capital markets risk management.
Key Responsibilities:
- Provide L2 support to customers, diagnosing and resolving complex technical issues
- Develop and maintain backend systems using Java/Spring Boot and MongoDB
- Gather data to ensure the required technical info is collected to resolve even more complex tickets
- Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues
Requirements:
- Excellent English communication skills (at least C1 for both spoken and written)
- 2+ years experience in back-end software development
- Proficiency in Java/Spring Boot and MongoDB
- Good understanding of on-premise IT infrastructure, load balancers, queues, and clustering
What We Offer:
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
About Us:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills
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