Technical Support Specialist
hace 16 horas
At Bluebird Care, we are proud to be the largest provider of home care across the UK and Ireland.
We deliver premium home care to our customers via a network of 220 franchise partners.
We are currently seeking a highly skilled Technical Support Specialist to join our team.
This role is based in London and involves occasional travel to support our franchise offices.
The successful candidate will have excellent technical skills in Windows and macOS operating systems.
You will also possess first-line network troubleshooting ability and experience with hardware and software troubleshooting.
In addition, you should have proficiency in Microsoft 365 user functionality tasks such as adding and removing users, assigning licenses, and adding to groups.
As a Technical Support Specialist, your primary responsibility will be to provide high-quality IT and technical support via phone, email, online chat, remote control web meetings, and other methods as needed.
You will own, manage, and complete 1st line tickets and potentially some 2nd Line desktop and network-oriented tickets and incidents.
Your key performance indicators will include responding to technical support queries within agreed timeframes and maintaining accurate site and partner documentation.
Essential skills and qualifications for this role include strong technical skills in Windows and macOS operating systems, first-line network troubleshooting ability and experience, and first-line hardware and software troubleshooting ability.
Able to respond to technical support queries via phone, email, and Teams chat, you should also be able to triage and prioritize request/ticket priority.
Ability to create and maintain accurate site and partner documentation is also required, along with flexibility to work occasional evenings or weekends as cover.
Motivated to provide excellent customer service, able to prioritize and remain calm under pressure, and comfortable working at pace to deliver for a range of stakeholders.
A self-starter who can make good decisions autonomously, you must be professional and courteous at all times.
Excellent written and verbal communication skills are essential, including the ability to communicate clearly in effective, non-technical language.
The salary for this position is approximately £25,000 per annum (negotiable DOE).
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