Technical Support Specialist

hace 1 semana


Buenos Aires, Buenos Aires C.F., Argentina Syrve A tiempo completo

Syrve is a comprehensive POS and Restaurant Management Software solution that helps businesses thrive in the hospitality sector. Our team is dedicated to delivering exceptional customer experiences.

As a Technical Support Specialist, you will play a crucial role in supporting our POS system for the European market.

Key Responsibilities:

  • Provide top-notch support to users, ensuring their issues are resolved efficiently.
  • Communicate complex ideas in a clear and concise manner.
  • Manage product roadmaps and backlogs to ensure seamless delivery of new capabilities.
  • Collaborate with local implementation teams to ensure successful product deployment.
  • Generate detailed reports on technical assistance requests, steps taken, and dates involved.
  • Act as the primary point of contact for computer and system-related concerns from clients and employees.

Requirements:

  • Experience in restaurant or retail automation and knowledge of POS systems.
  • Bachelor's degree in computer science or a related technology field.
  • 1-3 years of relevant experience in a customer-focused position with technical knowledge of products and services.
  • Excellent written and interpersonal skills for effective communication with customers and clients.
  • Ability to prioritize and manage multiple projects efficiently.
  • Extensive experience working with Windows and Mac OS.
  • Time-management skills and ability to set realistic deadlines.
  • Fluency in Spanish and English is a must.

We offer:

  • International company environment.
  • Remote work option with flexibility to work from anywhere.
  • Compensation for English classes.
  • Compensation for Gym package.
  • Health insurance in Armenia.


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