Customer Support Specialist

hace 4 semanas


Buenos Aires, Buenos Aires C.F., Argentina Social Discovery Group A tiempo completo

About the Role:

We are seeking a skilled Customer Support Specialist to join our team at Social Discovery Group. As a Customer Support Specialist, you will play a crucial role in ensuring our users have a positive and enjoyable experience on our online dating platforms.

Key Responsibilities:

  • Respond to user inquiries and resolve issues in a timely and professional manner.
  • Provide prompt and courteous assistance via emails and chats.
  • Assist users with account-related concerns and general inquiries.
  • Maintain accurate records of user interactions and feedback for reporting purposes.
  • Collaborate with other departments to escalate and resolve complex issues.
  • Stay up-to-date with our products and services to provide accurate information to users.
  • Contribute to improving our knowledge base and customer support processes.

Requirements:

  • Fluent in written and spoken English.
  • Strong written communication skills with an emphasis on clarity and empathy.
  • Excellent problem-solving abilities and a first contact resolution mindset.
  • Previous customer support or service experience is a must.
  • Basic knowledge of online dating platforms or related services is preferred.
  • Ability to work independently and as part of a team.
  • Detail-oriented and highly organized.
  • Comfortable working in a fast-paced and dynamic environment.

What We Offer:

  • Fully remote position with flexible working hours.
  • Piece-Rate Compensation: We provide a fair and competitive piece-rate compensation system, rewarding you for the quantity of items you handle.
  • As an independent contractor, you have the flexibility to manage your own schedule and work as it suits you best.
  • A collaborative and inclusive work environment.
  • Training and development programs to enhance your skills.
  • The chance to make a positive impact on people's lives by helping them find meaningful connections.


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