Senior Technical Support Specialist
hace 3 semanas
Accelerate Your Career with NTT DATA
The Managed Services Cross Technology Engineer (L2) role at NTT DATA is a challenging and dynamic position that requires a high level of technical expertise and problem-solving skills. As a key member of our team, you will be responsible for providing proactive monitoring, identification, investigation, and resolution of technical incidents and problems to ensure the smooth operation of our clients' IT infrastructure and systems.
Key Responsibilities:
- With a minimum of 5 years of experience and relevant 3 years of experience in Cyber Security operations, you will be responsible for managing and resolving complex technical issues, as well as collaborating with cross-functional teams to drive business outcomes.
- Certifications such as CCNA, CEH, or Comp TIA Security+ and Cyber certification from OEM or CyberArk are highly valued in this role, as well as experience in Event correlation, VA & Penetration Testing, and Patch Management.
- You will work 6 days a week (24X7X365 shift basis) and be responsible for escalating device issues, implementing patches, managing rule bases, and performing general SOC administration tasks.
Requirements:
- BE/BTech/MCA degree and relevant certifications are required for this role.
- Experience in SOC L2, Incident Validation, Analysis, Solution recommendation, resolve escalations, VA Tool, admin, Maintain knowledge base, and Escalation point for device issue resolution are highly valued.
About NTT DATA
NTT DATA is a global technology services company that is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment and do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.
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