Technical Support Specialist
hace 1 día
We are seeking a skilled Java developer to join our team as a Technical Support Specialist. This role involves providing L2 support to customers, diagnosing and resolving complex technical issues, and developing and maintaining backend systems using Java/Spring Boot and MongoDB.
Responsibilities:
- Provide L2 support to customers, diagnosing and resolving complex technical issues
- Develop and maintain backend systems using Java/Spring Boot and MongoDB
- Ensure customers' satisfaction with any interaction
- Maintain working knowledge of our client's products and services
- Securely work with customers' sensitive information
- Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues
Requirements:
- Excellent English communication skills (at least C1 for both spoken and written)
- 2+ years experience in back-end software development
- Proficiency in Java/Spring Boot and MongoDB
- Good understanding of on-premise IT infrastructure, load balancers, queues, and clustering
- Positive, friendly, enthusiastic, pragmatic, and caring attitude with a can-do approach
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
What We Offer:
- Flexible schedule;
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.
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