Technical Support Specialist
hace 7 horas
Job Summary:
To provide expert technical support to clients in the LATAM region, ensuring timely resolution of incidents and requests. This role involves investigating and diagnosing complex technical issues, collaborating with development teams, and creating knowledge articles to enhance the support experience.
Responsibilities and Duties:
- To resolve incidents and requests within agreed-upon service level agreements.
- To escalate unresolved incidents to the next level of support (development team).
- To liaise between commercial support and development teams.
- To identify problems and investigate their root cause.
- To investigate and diagnose all incidents and requests.
- To verify resolution with the requesting party.
- To create and submit knowledge articles.
- To track incidents from start to finish.
- To solve known incidents and problems.
- Scope: Regional LATAM.
Requirements:
- Education: Student of Information Systems or related fields.
- Experience: At least 1 year of experience as a support engineer or developer.
- Knowledge: HTML, XHTML, CSS, XML, PHP, and JavaScript.
- Knowledge: Functional and technical analysis (running queries/SQLs to perform analysis, confirm hypotheses, identify behavioral patterns).
- Knowledge: Monitoring and ticket management tools.
- Analytical skills.
- Language: English: intermediate.
- Personal characteristics: Teamwork, organization, initiative, and communication.
-
Technical Support Specialist
hace 7 días
Buenos Aires, Buenos Aires C.F., Argentina Cloudlinux A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Cloudlinux. As a Technical Support Specialist, you will be responsible for providing world-class technical support to our customers worldwide.Key ResponsibilitiesProvide technical support to customers via phone, email, and chat.Analyze and solve complex technical...
-
L2 Technical Support Specialist
hace 5 días
Buenos Aires, Buenos Aires C.F., Argentina SupportYourApp A tiempo completoUnlock Your Potential as a Technical Support SpecialistWe are seeking a skilled Java developer to join our team as a Technical Support Specialist. As a key member of our team, you will be responsible for providing L2 support to customers, diagnosing and resolving complex technical issues.Key Responsibilities:Provide L2 support to customers, diagnosing and...
-
Technical Support Specialist
hace 7 horas
Buenos Aires, Buenos Aires C.F., Argentina Media A tiempo completoJob Title: Junior Office IT SupportAbout the Role:We are seeking an experienced IT professional to join our Global IT team as a Junior Office IT Support Specialist. In this role, you will be responsible for providing technical support to our staff, troubleshooting hardware and software issues, and maintaining our in-office IT infrastructure.Key...
-
Technical Support Specialist
hace 1 día
Buenos Aires, Buenos Aires C.F., Argentina SupportYourApp A tiempo completoTechnical Support Specialist OpportunityWe are seeking a skilled Java developer to join our team as a Technical Support Specialist. This role involves providing L2 support to customers, diagnosing and resolving complex technical issues, and developing and maintaining backend systems using Java/Spring Boot and MongoDB.Responsibilities:Provide L2 support to...
-
L2 Technical Support Specialist
hace 1 semana
Buenos Aires, Buenos Aires C.F., Argentina SupportYourApp A tiempo completoUnlock Your Potential as a Technical Support SpecialistAre you a skilled Java developer with a passion for problem-solving and customer support? We're looking for a talented individual to join our team as a Technical Support Specialist, specializing in derivatives and capital markets risk management.Key Responsibilities:Provide L2 support to customers,...
-
Technical Support Specialist
hace 2 semanas
Buenos Aires, Buenos Aires C.F., Argentina Syrve A tiempo completoSyrve is a comprehensive POS and Restaurant Management Software solution that helps businesses thrive in the hospitality sector. Our team is dedicated to delivering exceptional customer experiences.As a Technical Support Specialist, you will play a crucial role in supporting our POS system for the European market.Key Responsibilities:Provide top-notch...
-
Technical Support Specialist
hace 2 semanas
Buenos Aires, Buenos Aires C.F., Argentina NTT DATA A tiempo completoJob Summary:We are seeking a skilled Technical Support Specialist to join our team in Noida, India. The ideal candidate will have experience with Windows and Mac troubleshooting, as well as knowledge of MDM, Autopilot Devices Setup, SCCM, and Amazon Workspaces.Key Responsibilities:Provide technical support for Windows and Mac devices, including...
-
Technical Support Specialist
hace 1 día
Buenos Aires, Buenos Aires C.F., Argentina ESET DACH A tiempo completoJob DescriptionJob Title: Technical Support AnalystJob Summary:The Technical Support Analyst provides Second-Level Technical Support to end users, Partners and/or Distributors, dealing with complex technical cases. The Technical Support Analyst is responsible for delivering the support services offered by ESET in the Region, and also acts as technical...
-
Technical Support Expert
hace 1 día
Buenos Aires, Buenos Aires C.F., Argentina SupportYourApp A tiempo completoUnlock Your Potential with SupportYourAppWe are seeking a highly skilled Customer Experience Specialist to join our team at SupportYourApp. As a Customer Experience Specialist, you will be responsible for delivering exceptional customer support via calls, chats, and emails.Key Responsibilities:Provide top-notch customer support to clients from diverse...
-
Customer Support Specialist
hace 2 semanas
Buenos Aires, Buenos Aires C.F., Argentina SupportYourApp A tiempo completoUnlock Your Potential as a Customer Support SpecialistAre you passionate about delivering exceptional customer experiences? Do you have a knack for technical problem-solving and a flair for communication? We're looking for a talented Customer Support Specialist to join our team at SupportYourApp.Key Responsibilities:Provide top-notch customer and technical...
-
Desktop Support Specialist
hace 2 semanas
Buenos Aires, Buenos Aires C.F., Argentina Iron Systems A tiempo completoJob Summary:We are seeking a highly skilled Desktop Support Specialist to join our team at Iron Systems. As a Desktop Support Specialist, you will be responsible for providing technical support and maintenance services to our clients. This includes troubleshooting PC-related problems, building and configuring PC and laptop hardware components, and ensuring...
-
High Voltage Technical Support Specialist
hace 1 semana
Buenos Aires, Buenos Aires C.F., Argentina BYD Europe A tiempo completoAbout the RoleBYD Europe is seeking an Electrical Test Engineer to join our team in the EPTD department. This department is responsible for planning the sustainable product and technology roadmap for Europe and developing advanced, full electric bus series that meet current and future European public transportation market needs.The successful candidate will...
-
Service Desk Support Specialist
hace 7 horas
Buenos Aires, Buenos Aires C.F., Argentina Percona A tiempo completoAbout the Role We're seeking a skilled Service Desk Support Specialist to join our team at Percona. As a key member of our Service Desk Team, you will be responsible for providing first-level support for technical issues, ensuring our staff has the necessary tools and resources to perform their duties efficiently. Your primary focus will be on handling...
-
Technical Support Specialist
hace 1 día
Buenos Aires, Buenos Aires C.F., Argentina Libertex Group A tiempo completoJob OverviewAt Libertex Group, we are looking for a skilled Junior Service Administrator to support our office and remote workplaces. This role involves managing hardware and software procurement, inventory, and Citrix workplaces. You will troubleshoot systems, maintain documentation, and provide high-quality user support via various communication methods....
-
Academic Support Specialist
hace 1 semana
Buenos Aires, Buenos Aires C.F., Argentina Arden University A tiempo completoAcademic Support Specialist OpportunityAt Arden University, we are seeking a highly motivated and experienced Academic Support Specialist to join our Centre for Academic Persistence. As an Academic Support Specialist, you will play a vital role in supporting our students' academic progression and providing guidance on their learning journey.Key...
-
Senior Technical Support Manager
hace 1 semana
Buenos Aires, Buenos Aires C.F., Argentina Hansen Technologies A tiempo completoAbout The RoleThe Senior Technical Support Manager will lead a team of Support Analysts providing services to global Utility CIS customers. This role requires good people-management skills, overseeing a team of analysts, and managing relevant SLAs. The Team Lead must be comfortable supporting teams remotely.About YouYou are a graduate with a degree in...
-
IT Support Specialist
hace 1 día
Buenos Aires, Buenos Aires C.F., Argentina NTT DATA A tiempo completoJob Title: Senior Field Technical AssociateAbout the Role:We are currently seeking a Senior Field Technical Associate to join our team in Buenos Aires, Argentina. As a Technical Support Expert, you will be responsible for providing on-site technical support to our clients, including maintaining and troubleshooting computer equipment, installing operating...
-
Customer Support Specialist
hace 6 días
Buenos Aires, Buenos Aires C.F., Argentina SupportYourApp A tiempo completoUnlock the power of tech support!Are you passionate about delivering exceptional customer experiences? Do you thrive in a multicultural and multilingual environment?We're looking for a talented Customer Support Specialist to join our team at SupportYourApp. As a key member of our global support team, you'll provide top-notch support to our clients while...
-
Administrative Specialist
hace 7 horas
Buenos Aires, Buenos Aires C.F., Argentina Sirius Support A tiempo completoAbout the Virtual Assistant position at Sirius SupportWe are seeking a highly organized and tech-savvy Virtual Assistant to provide administrative support to our team while working remotely. As a Virtual Assistant, you will handle various administrative projects and deliver high-quality work under minimal supervision.The ideal candidate will have experience...
-
Senior Technical Support Specialist
hace 3 días
Buenos Aires, Buenos Aires C.F., Argentina NTT DATA A tiempo completoAccelerate Your Career with NTT DATAThe Managed Services Cross Technology Engineer (L2) role at NTT DATA is a challenging and dynamic position that requires a high level of technical expertise and problem-solving skills. As a key member of our team, you will be responsible for providing proactive monitoring, identification, investigation, and resolution of...