Technical Support Specialist
hace 3 días
About MJK Connections
MJK Connections is a renowned partner of Member Loyalty Group, specializing in providing exceptional services to credit unions. Our mission is to deliver top-notch solutions that exceed our clients' expectations.
Job Summary
We are seeking a highly skilled Program Support Specialist to join our team. The successful candidate will be responsible for providing outstanding support to our clients, resolving technical issues, and ensuring seamless program operations.
Key Responsibilities
- Deliver exceptional client support through various communication channels, including email, phone, and web chat.
- Provide timely and efficient resolutions to client inquiries and technical issues.
- Collaborate with the Program Support Manager to escalate complex problems or performance issues.
- Utilize our support-ticketing system to track and resolve client queries in a professional and timely manner.
- Perform first-level support tasks, including data updates, user updates, opt-out requests, and CRM contact maintenance.
- Educate clients on product features and capabilities while addressing their concerns.
- Work closely with other departments to ensure effective request handling and project execution.
- Represent MJK Connections with professionalism and build strong client relationships.
- Promote continuous process improvement and efficiency within the organization.
- Support Leadership Team with program-related projects.
Requirements
- Bachelor's degree preferred.
- Demonstrate excellent verbal, presentation, and written communication skills.
- Show attention to detail, organizational skills, and ability to handle multiple tasks.
- Showcase strong analytical, troubleshooting, and problem-solving skills.
- Display a high level of technical aptitude and willingness to learn new technology.
- Exhibit a professional demeanor, positive attitude, patience, flexibility, and a desire to provide exceptional service.
- Prior experience supporting online products and services is an asset.
- Familiarity with Microsoft Office Suite and software programs is essential.
- Thorough understanding of the credit union industry and Net Promoter.
Compensation
The estimated salary range for this position is $45,000 - $65,000 per year, depending on experience and qualifications.
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