Technical Support Specialist
hace 18 horas
We are seeking a skilled Technical Support Specialist to join our team in Greece. As a key member of our support team, you will play a vital role in ensuring exceptional customer service and technical assistance to our clients.
Our ideal candidate is a tech-savvy individual with excellent communication skills, fluent in Danish and working proficiency in English. Previous experience in technical support is preferred, but not mandatory.
Key Responsibilities- Provide timely and effective technical support to customers via phone, email, or social media
- Troubleshoot basic technical issues related to connectivity, systems, and devices
- Follow technical troubleshooting steps and escalate complex issues when necessary
- Maintain accurate records of customer interactions and issue resolution
- Fluent in Danish and working proficiency in English
- Previous experience in technical support (preferably)
- Excellent communication and problem-solving skills
- Able to work independently and as part of a team
- High understanding of IT topics such as storage, networking, and mobile device management
- An estimated salary of €40,000 - €50,000 per year, depending on experience
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Multilingual and inclusive workplace culture
- Extensive training and certification programs
- A relocation package with a great support system for non-local hires
- Private health coverage and other benefits
This role is based in Greece and requires remote work flexibility. You must be willing to adapt to the Greek culture and language courses will be provided.
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