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Technical Support Specialist
hace 1 mes
Job Summary:
">We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our worldwide customers.
">Key Responsibilities:
">Provide world-class technical support to customers via phone, email, and chat.
Analyze and solve complex technical issues using Linux skills.
Work closely with developers to troubleshoot, bug-fix, and issue-track.
Engage directly with customers to ensure they are satisfied with our products and services.
Involve yourself in product development by providing insights on customer issues and use cases.
Create knowledge base articles based on your findings.
Requirements:
">You must be located in the ACT time zone (ASEAN). This is a mandatory requirement.
You should have excellent technical skills and a customer-centric mindset.
You should be comfortable working with Linux, as you will be supporting our web hosting Linux-based operating system and other leading Linux-based products.
You should be organized, resourceful, and responsive, as you will be working remotely or from home.
You should be flexible and willing to work shifts or do what's necessary to help our customers 24/7/365.
Salary:
">$60,000 - $80,000 per annum, depending on experience.
">Benefits:
">A focus on professional development, including interesting and challenging projects.
Flexible working hours.
Paid one month vacation per year and unlimited sick leave.
Medical insurance reimbursement.
Co-working and gym/sports reimbursement.
The opportunity to receive a reward for the most innovative idea that can be patented.
About Us:
">We are Cloudlinux, a company that provides exceptional technical support to our worldwide customers. We value professionalism, expertise, and customer satisfaction.
">What's Next:
">If you are a motivated and talented individual who is passionate about technical support, please submit your application. We look forward to hearing from you
