Senior Onboarding Specialist
hace 2 semanas
Salary Range: Up to $1500 USD (Remote)
About Sagan:
- We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions with leading American companies.
- Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent.
Role Overview:
As a Senior Onboarding Specialist, you will play a pivotal role in ensuring client satisfaction by managing support inquiries, streamlining onboarding processes, and contributing to overall client success.
Key Responsibilities:
- Support: Act as the first point of contact for client inquiries, manage internal ticketing systems, and escalate technical issues to appropriate teams.
- Onboarding Tasks: Conduct onboarding calls, collect client data, customize systems based on client needs, and ensure clients are prepared to utilize software effectively.
- Client Success: Provide post-onboarding support, collect client feedback, and collaborate with teams to improve the customer journey.
Requirements:
- Exceptional written and conversational English skills.
- Experience in customer support or client-facing roles.
- Strong organizational skills and attention to detail.
- Ability to learn and adapt to new software quickly.
- Familiarity with Jira and HubSpot (training provided).
Nice-to-Haves:
- Experience with SaaS products or in the veterinary industry.
- Background in onboarding or client success roles.
- Pet ownership (to connect with the mission).
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