Senior Onboarding Specialist

hace 2 semanas


Buenos Aires, Buenos Aires C.F., Argentina Sagan A tiempo completo
Job Title: Senior Onboarding Specialist

Salary Range: Up to $1500 USD (Remote)

About Sagan:

  • We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions with leading American companies.
  • Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent.

Role Overview:

As a Senior Onboarding Specialist, you will play a pivotal role in ensuring client satisfaction by managing support inquiries, streamlining onboarding processes, and contributing to overall client success.

Key Responsibilities:

  • Support: Act as the first point of contact for client inquiries, manage internal ticketing systems, and escalate technical issues to appropriate teams.
  • Onboarding Tasks: Conduct onboarding calls, collect client data, customize systems based on client needs, and ensure clients are prepared to utilize software effectively.
  • Client Success: Provide post-onboarding support, collect client feedback, and collaborate with teams to improve the customer journey.

Requirements:

  • Exceptional written and conversational English skills.
  • Experience in customer support or client-facing roles.
  • Strong organizational skills and attention to detail.
  • Ability to learn and adapt to new software quickly.
  • Familiarity with Jira and HubSpot (training provided).

Nice-to-Haves:

  • Experience with SaaS products or in the veterinary industry.
  • Background in onboarding or client success roles.
  • Pet ownership (to connect with the mission).


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