Senior Client Retention Specialist

hace 2 semanas


Buenos Aires, Buenos Aires C.F., Argentina Guaranteed Estimates A tiempo completo
About Us

We are Guaranteed Estimates, a pioneering company changing the roofing industry with innovative solutions.

Job Description

We are seeking a skilled Senior Client Retention Specialist to join our team. As a key member of our sales department, you will be responsible for delivering exceptional client experiences and driving retention through proactive support.

Main Responsibilities:
  • Client Onboarding: Ensure seamless onboarding of new clients within 24 hours of sale closure, including video calls and thorough presentation walkthroughs.
  • Client Support: Provide timely and efficient responses to client inquiries, addressing concerns in a retention-focused manner.
  • Client Retention: Develop and maintain a calendar of special events for each client, facilitating recognition and fostering a sense of partnership.
  • Monthly Reporting: Send consistent, branded reports highlighting positive campaign aspects, leveraging these as retention and sales tools where applicable.
  • Strategic Development: Collaborate with business owners to refine and improve existing client retention and referral strategies, introducing new ideas and deploying effective tracking mechanisms.
Requirements:
  • Data Analysis: Maintain a deep understanding of outsource partner services and success metrics, ensuring deliverables align with client expectations.
  • Communication Skills: Possess excellent communication skills, able to clearly convey ideas and effectively manage multiple projects consecutively.
  • Problem-Solving: Demonstrate strong problem-solving abilities, providing effective solutions to emerging issues.
What We Offer

In this role, you can expect a competitive salary of $60,000 - $80,000 per annum, depending on experience, along with opportunities for growth and professional development within our dynamic organization.



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