Technical Support Specialist

hace 7 días


Buenos Aires, Buenos Aires C.F., Argentina Wibit Consulting & Services (WibitCS) A tiempo completo

Wibit Consulting & Services (WibitCS) is seeking a highly skilled Technical Support Specialist to join our team in Budapest, Hungary. As a leading Outsourcing/BPO consultancy, we provide exceptional customer service and support to our clients.

Salary: The estimated salary for this position ranges from €35,000 to €45,000 per annum, depending on experience.

About the Role:

We are looking for a talented individual with excellent communication skills, both written and verbal, to handle incoming contacts from users through phone calls, chat, and emails regarding IT issues and queries in a timely manner.

Duties and Responsibilities:

  • Troubleshoot desktop, application-related issues on users' machines using remote tools
  • Determine and isolate the source of computer problems (hardware, software, user access, etc.)
  • Take ownership and responsibility of any issues from start to successful resolution
  • Escalate issues and involve experts wherever required to resolve issues as quickly as possible
  • Document resolutions for future reference
  • Incident handling and escalation management
  • Familiarity with IT Service Management (ITSM) tools like HPSM, BMC Remedy, and Monitoring Tools
  • Knowledge of ITIL processes and procedures would be an added advantage

Requirements:

  • Native or fluent in Swedish, both oral and written. Fluent in English (at least B2 level)
  • Level of expertise L1 – L2 On-site Or Remote Support
  • Excellent communication skills (both oral and written)
  • Prior experience in Application support/Software development, IT Service Desk
  • Understanding of SDLC, database technology, OS components would be useful

Benefits:

  • Opportunity to work with a dynamic and creative team
  • Guidance and tools to reach your full potential
  • A chance to develop your technical skills and knowledge


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