Technical Support Specialist
hace 7 días
Wibit Consulting & Services (WibitCS) is seeking a highly skilled Technical Support Specialist to join our team in Budapest, Hungary. As a leading Outsourcing/BPO consultancy, we provide exceptional customer service and support to our clients.
Salary: The estimated salary for this position ranges from €35,000 to €45,000 per annum, depending on experience.
About the Role:
We are looking for a talented individual with excellent communication skills, both written and verbal, to handle incoming contacts from users through phone calls, chat, and emails regarding IT issues and queries in a timely manner.
Duties and Responsibilities:
- Troubleshoot desktop, application-related issues on users' machines using remote tools
- Determine and isolate the source of computer problems (hardware, software, user access, etc.)
- Take ownership and responsibility of any issues from start to successful resolution
- Escalate issues and involve experts wherever required to resolve issues as quickly as possible
- Document resolutions for future reference
- Incident handling and escalation management
- Familiarity with IT Service Management (ITSM) tools like HPSM, BMC Remedy, and Monitoring Tools
- Knowledge of ITIL processes and procedures would be an added advantage
Requirements:
- Native or fluent in Swedish, both oral and written. Fluent in English (at least B2 level)
- Level of expertise L1 – L2 On-site Or Remote Support
- Excellent communication skills (both oral and written)
- Prior experience in Application support/Software development, IT Service Desk
- Understanding of SDLC, database technology, OS components would be useful
Benefits:
- Opportunity to work with a dynamic and creative team
- Guidance and tools to reach your full potential
- A chance to develop your technical skills and knowledge
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