Technical Support Specialist for Enterprise Environment
hace 1 mes
We are looking for skilled technical professionals to join our team at Techunting as a Senior Deskside Support Technician. This role involves delivering top-notch technical support services to end-users and clients with the highest standards of professionalism and customer service.
Key Responsibilities
- Provide technical assistance in a courteous and responsive manner, addressing a high volume of calls per day (approximately 15-20) in a fast-paced post-migration environment.
- Troubleshoot and resolve common application issues related to Windows 10 and Windows 11 operating systems.
- Document solutions and submit them to a team leader for publication to Steady State Support teams.
Requirements and Qualifications
- A minimum of 5 years of experience working in enterprise environments, specifically with laptops and both Windows 10 and Windows 11 operating systems.
- CompTIA A+ and Windows 11 certification are mandatory requirements.
- An Associate's degree or technical training, or an equivalent combination of education and experience, is preferred.
- Demonstrated ability to multitask, troubleshoot, and document solutions once resolved.
- Excellent customer service and communication skills in English and Spanish are essential.
- Familiarity with Lenovo laptops, Windows 11 operating systems, and various Applications including O365 Banking applications like Thompson One and others is highly desirable.
- Experience with Service now is required.
About the Role
This position offers a unique opportunity to work in a dynamic environment, supporting the migration of Windows 10 to Windows 11. As a Senior Deskside Support Technician, you will be responsible for delivering exceptional technical support services to our clients while ensuring seamless integration of new technologies.
Compensation Package
We offer a competitive salary range of $80,000 - $110,000 annually, commensurate with experience and qualifications. In addition to a comprehensive compensation package, we provide opportunities for professional growth and development in a fast-paced and innovative environment.
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