Technical Support Expert
hace 2 semanas
Unlock Your Potential with SupportYourApp
We are seeking a highly skilled Customer Experience Specialist to join our team at SupportYourApp. As a Customer Experience Specialist, you will be responsible for delivering exceptional customer support via calls, chats, and emails.
Key Responsibilities:
- Provide top-notch customer support to clients from diverse backgrounds and industries.
- Build strong relationships with customers by listening to their needs and concerns.
- Meet and exceed team performance metrics.
- Stay up-to-date with the latest technology trends and advancements.
- Ensure the security and confidentiality of customers' sensitive information.
- Apply best practices in customer happiness and satisfaction.
- Maintain in-depth knowledge of our clients' products and services.
- Collaborate with developers and other departments to resolve complex issues.
Requirements:
- Fluent English skills (at least C1 level for both spoken and written).
- Previous experience in customer service or a related field.
- Strong analytical and research skills.
- A positive and responsible attitude.
- A personal laptop or computer with a stable internet connection.
Preferred Qualifications:
- Experience in technical support or a related field.
- Proficiency in CRM systems.
Benefits and Perks:
- A flexible schedule to suit your needs.
- The opportunity to work fully remote and maintain a healthy work-life balance.
- An inclusive and international work environment.
- Competitive compensation in USD.
- A bonus structure for referrals.
- Paid training and probation.
- A responsive management team dedicated to your growth and long-term success.
- A supportive environment that fosters self-development and personal growth.
About Us:
SupportYourApp is a leading Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies worldwide.
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