Technical Support Expert

hace 2 semanas


Buenos Aires, Buenos Aires C.F., Argentina SupportYourApp A tiempo completo

Unlock Your Potential with SupportYourApp

We are seeking a highly skilled Customer Experience Specialist to join our team at SupportYourApp. As a Customer Experience Specialist, you will be responsible for delivering exceptional customer support via calls, chats, and emails.

Key Responsibilities:

  • Provide top-notch customer support to clients from diverse backgrounds and industries.
  • Build strong relationships with customers by listening to their needs and concerns.
  • Meet and exceed team performance metrics.
  • Stay up-to-date with the latest technology trends and advancements.
  • Ensure the security and confidentiality of customers' sensitive information.
  • Apply best practices in customer happiness and satisfaction.
  • Maintain in-depth knowledge of our clients' products and services.
  • Collaborate with developers and other departments to resolve complex issues.

Requirements:

  • Fluent English skills (at least C1 level for both spoken and written).
  • Previous experience in customer service or a related field.
  • Strong analytical and research skills.
  • A positive and responsible attitude.
  • A personal laptop or computer with a stable internet connection.

Preferred Qualifications:

  • Experience in technical support or a related field.
  • Proficiency in CRM systems.

Benefits and Perks:

  • A flexible schedule to suit your needs.
  • The opportunity to work fully remote and maintain a healthy work-life balance.
  • An inclusive and international work environment.
  • Competitive compensation in USD.
  • A bonus structure for referrals.
  • Paid training and probation.
  • A responsive management team dedicated to your growth and long-term success.
  • A supportive environment that fosters self-development and personal growth.

About Us:

SupportYourApp is a leading Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies worldwide.



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