Key Technical Support Specialist
hace 3 días
Hunters International Sdn Bhd is seeking an experienced Senior Application Engineer to provide expert technical support for our electronic component test products. As a key member of our team, you will be responsible for delivering high-quality technical assistance to customers via remote channels.
About the Job- Provide pre and post-sales technical support for measurement, application, and configuration of test products.
- Resolve customer inquiries via phone, email, and portal.
- Conduct research to resolve customer issues, including replicating customer issues in the lab and collaborating with R&D.
- Deliver start-up assistance and solution implementation to customers remotely.
- Qualify and refer sales opportunities to the Sales team.
- Create and contribute technical articles to our knowledge base.
- Proficiency in written and spoken English and Mandarin is essential.
- Bachelor's/Master/Dr. Degree in Electronics Engineering or equivalent.
- 8+ years of experience in using Test & Measurement instruments for Component Test.
- Strong communication skills and ability to discuss complex issues remotely.
- Customer-first mindset with passion to serve customers.
- Ability to work independently and handle multiple tasks under pressure.
The successful candidate can expect a competitive remuneration package, ranging from MYR 7,500 to MYR 12,000 per annum. In addition to a generous salary, we offer a range of benefits that support your personal and professional growth.
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