Technical Support Specialist
hace 2 días
Bluebird Care is a leading provider of home care services across the UK and Ireland, with a network of 220 franchise partners.
We are seeking an experienced Helpdesk Technician to join our team in London. As a Helpdesk Technician, you will play a critical role in supporting our franchise offices and delivering premium quality service to our customers.
The ideal candidate will have strong technical skills in Windows and macOS operating systems, as well as experience in first-line network troubleshooting, hardware and software troubleshooting, and installation.
You will be responsible for logging, amending, processing, and organising technical support calls, emails, and tickets, as well as working on technical support tickets to find and solve issues to satisfactory resolution.
As a Helpdesk Technician, you will provide high-quality IT and technical support via phone, email, online chat, remote control web meetings, and other methods as needed.
You will also be required to deliver high-quality customer service in line with support and service standards, work on service tickets in line with SLA's, KPI's, and response times, and act as a technical lead for select tickets.
Prioritising tickets effectively to respond to franchise offices and managing workloads appropriately will also be key responsibilities of the role.
The salary for this position is approximately £25,000 per year, although this may be negotiable depending on experience.
If you have excellent written and verbal communication skills, are able to prioritise and remain calm under pressure, and are a self-starter who can make good decisions autonomously, we encourage you to apply for this exciting opportunity.
We are an Equal Opportunities employer and welcome applications from all qualified candidates.
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