Business Efficiency Manager

hace 4 días


Buenos Aires, Buenos Aires C.F., Argentina World Business Lenders, LLC A tiempo completo
Job Description:

The Business Management Team Lead will be responsible for managing projects and initiatives aiming to improve efficiency within our Operations teams.

This is a remote Contract/Consultant position. Generally, working hours will be 9:00am-6:00pm Eastern, Monday through Friday, although hours worked may be greater based upon operational requirements.

Essential Functions:
  • Work with the Loan Operations Business Management Supervisor to develop communications, policies, procedures, forms and reporting for various business units within the company.
  • Lead and manage a team of Loan Operations Business Management Analysts to execute all related deliverables.
  • Work closely with the Production departments in the company to streamline communication, workflow and processes.
  • Draft Standard Operating Procedures (SOPs) and implement/monitor Service Level Agreements (SLAs) for all staff companywide.
  • Work closely with HR to recommend optimal staffing and reporting lines based on workflow, volume and nature of tasks.
  • Draft and implement policies, procedures, and training materials for assigned business unit(s).
  • Collaborate with department heads to identify requirements, monitor progress, oversee implementation, and manage milestones and Key Performance Indicators (KPIs) to track project advancement.
  • Learn the various functions/departments and staff across all areas of the company, and serve as a "go-to" person for miscellaneous questions and requests.
  • Implement SLAs specific to each department's KPIs, and develop efficient tracking and reporting.
  • Create documents, spreadsheets and presentations, and compose correspondence.

Requirements:

  • 2-3 years experience in project management or relevant field
  • Customer Support and/or departmental communication experience preferred
  • Loan Operations experience strongly preferred
  • Experience with working and presenting financial statements
  • Loan/mortgage industry experience preferred
  • 100% fluency in English, with exceptional English verbal and written communication skills
  • Bachelor's Degree (four year college or technical school) in Business Administration, Finance, Economics or a related field preferred
  • Experience with Microsoft: Outlook, Excel, Word, PowerPoint required; Teams experience required
  • Ability to prioritize effectively and meet deadlines
  • Excellent attention to detail
  • You must have your own laptop or desktop to use (the company does not supply equipment)
Benefits:

DOE ($60,000 - $80,000 per year), 11 US Paid Holidays



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