Operations Efficiency Specialist
hace 3 días
At Sagan, we're revolutionizing the way top executives, founders, and CEOs connect with international talent.
We bridge the gap between global talent and US-based businesses, enabling leading American companies to discover a world of career possibilities. Join our team as an Operations Efficiency Specialist to optimize our operational efficiency and support various organizational aspects.
This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks effectively. The ideal candidate will have proven experience in operational coordination, process creation, and team management.
Key Responsibilities:
- Client Communication: Manage client interactions via email and phone, ensuring prompt responses and professional engagement.
- SOP Development: Develop and document Standard Operating Procedures (SOPs) and playbooks for onboarding, CRM management, and customer follow-ups.
- Meeting Coordination: Coordinate weekly meetings, ensuring efficient formats and agendas are in place.
- Data Management: Gather and analyze Key Performance Indicator (KPI) data and management accounting reports.
- Process Optimization: Collaborate with teams to refine sales scripts, pricing strategies, and operational processes.
- Technology Utilization: Utilize and potentially train on software tools like HubSpot, Asana, Notion, and others to streamline operations.
The successful candidate can expect a salary range of $60,000 - $80,000 per year, depending on location and experience. We offer a flexible work schedule, remote work options, and the opportunity to work with a dynamic team of professionals.
Qualifications:
- Experience: Minimum of 2 years in an operations coordination role, preferably with experience in managing and optimizing processes.
- Organizational Skills: Proven track record in organizing, training, and creating processes, including SOPs and playbooks.
- CRM and Productivity Tools: Familiarity with CRM systems and tools such as HubSpot, Asana, and Microsoft Office. Experience in setup and implementation is required.
- Data Management: Experience managing data for KPI dashboards and schedules.
- Team Management: Experience in managing teams, tracking projects, and ensuring operational efficiency.
- Problem-Solving: Demonstrated ability to set up processes and solve problems proactively, maintaining smooth operations.
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