Operational Efficiency Specialist
hace 7 días
We are seeking a skilled Operational Efficiency Specialist to join our team at Sagan. This role involves optimizing operational processes and supporting organizational aspects with strong organizational skills, attention to detail, and task management.
About the RoleThe ideal candidate will have experience in operational coordination, process creation, and team management. The role involves client communication, SOP development, meeting coordination, data management, process optimization, and technology utilization.
Key Responsibilities- Client Communication: Manage client interactions via email and phone, ensuring prompt responses and professional engagement.
- SOP Development: Develop and document Standard Operating Procedures (SOPs) and playbooks for onboarding, CRM management, and customer follow-ups.
- Meeting Coordination: Coordinate weekly meetings, ensuring efficient formats and agendas are in place.
- Data Management: Gather and analyze Key Performance Indicator (KPI) data and management accounting reports.
- Process Optimization: Collaborate with teams to refine sales scripts, pricing strategies, and operational processes.
- Technology Utilization: Utilize and potentially train on software tools like HubSpot, Asana, Notion, and others to streamline operations.
To be successful in this role, you will need:
- Experience: Minimum of 2 years in an operations coordination role, preferably with experience in managing and optimizing processes.
- Organizational Skills: Proven track record in organizing, training, and creating processes, including SOPs and playbooks.
- CRM and Productivity Tools: Familiarity with CRM systems and tools such as HubSpot, Asana, and Microsoft Office. Experience in setup and implementation is required.
- Data Management: Experience managing data for KPI dashboards and schedules.
- Team Management: Experience in managing teams, tracking projects, and ensuring operational efficiency.
- Problem-Solving: Demonstrated ability to set up processes and solve problems proactively, maintaining smooth operations.
We offer a competitive salary range of $70,000 - $90,000 per year, depending on experience, and a comprehensive benefits package.
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