Customer Success and Relaxation Specialist
hace 2 semanas
We are seeking a highly skilled and proactive Customer Success and Relaxation Specialist to join our team at LA SIESTA. As a key member of our operations team, you will play a pivotal role in managing the end-to-end customer experience, ensuring seamless interactions and high-level service delivery.
Key Responsibilities:- Manage day-to-day operations, ensuring optimal customer interaction and service delivery.
- Work collaboratively with our 3-PL partner and our German IT team to streamline processes and boost operational efficiency.
- Handle logistics and order fulfillment processes to align with customer expectations.
- Act as the main point of contact for all customer service inquiries and conflict resolution.
- Formulate and implement strategies to improve customer satisfaction and loyalty.
- Bachelor's degree in communications, operations, or relevant field.
- Proven track record in customer success or operations management roles.
- Experience with Odoo or similar ERP systems, demonstrating proficiency in leveraging these platforms for improved business operations.
- Exceptional communication skills and a commitment to deliver customer-focused solutions.
- Capable of managing multiple priorities in a dynamic, remote work environment.
- PTO.
- Remote work.
We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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