Digital Marketing Success Specialist

hace 4 semanas


Buenos Aires, Buenos Aires C.F., Argentina Mapp Digital A tiempo completo

**About the Role:**

Mapp Digital is seeking a highly skilled Digital Marketing Success Specialist to join our team. As a key member of our Customer Success team, you will be responsible for ensuring our customers achieve their digital marketing goals.

**Key Responsibilities:**

  • Manage customer relationships and provide exceptional customer service.
  • Work with customers to understand their digital marketing strategies and programs.
  • Influence customers to grow their digital marketing strategies and deployed tactics.
  • Identify and pitch expansion opportunities within existing customer portfolios.
  • Partner with Account Management and Customer Product Specialists on contract renewals and new product line/channel opportunities.
  • Closely monitor product and feature adoption rates of assigned accounts.
  • Work collaboratively with the Marketing team to build customer testimonials and case studies.
  • Anticipate customer requirements and possible challenges to make our customers successful.
  • Champion digital marketing experiences that showcase the company vision internally and externally.

**Requirements:**

  • Bachelor's Degree in an appropriate field of study or equivalent work experience.
  • Customer-First attitude and approach, with industry-leading customer service.
  • Possession of a passion for digital marketing, technology, advertising, and marketing communications.
  • Background in basic project management methodologies.
  • Ability to understand customer requirements and develop ongoing plans to increase customer value over time.
  • Data and process-driven to achieve measurable results.
  • Excellent interpersonal skills.
  • Creative thinker with the ability to problem solve/troubleshoot issues quickly and effectively.
  • Excellent written/verbal communication, and presentation skills.
  • Strong team player as well as a proactive individual contributor.


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