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Customer Success Manager
hace 2 meses
We are seeking a highly skilled Customer Success Manager to join our team at Guaranteed Estimates. As a key member of our sales department, you will be responsible for supporting the onboarding process, providing exceptional customer support, and driving client retention and referral efforts.
Key Responsibilities- Client Onboarding: Take ownership of the onboarding process, ensuring seamless transitions and timely completion of tasks.
- Client Support: Serve as the primary point of contact, addressing client inquiries, and providing timely and effective solutions.
- Client Retention: Develop and maintain a calendar of special events, fostering strong relationships and promoting client loyalty.
- Monthly Reporting: Prepare and deliver detailed reports, highlighting positive campaign results and areas for improvement.
- Strategy Development: Collaborate with business owners to refine and improve client retention and referral strategies.
- Results Monitoring: Perform weekly check-ins to ensure objectives are met, and develop plans to address any issues or concerns.
- Research and Development: Continuously seek ways to enhance services, processes, and client experiences.
- Understanding of Services: In-depth knowledge of Guaranteed Estimates' services and how to measure success.
- Sales Process: Familiarity with the sales process and ability to align deliverables with client expectations.
- Data Analysis: Strong data analysis skills, providing insights for improvement.
- Attention to Detail: Meticulous attention to detail and ability to cross-check data.
- Communication: Excellent communication skills, with the ability to clearly convey ideas and provide effective solutions.
- Problem-Solving: Ability to manage multiple projects, problem-solve, and provide effective solutions to issues as they arise.
We are an equal opportunities employer, and we welcome applications from talented individuals who share our passion for delivering exceptional customer experiences. If you are interested in this position, please submit an application at https://guaranteedestimates.com/csm-recruit.
